PRIVACY NOTICE & COOKIES POLICY
At Neat Writing Limited, we are committed to maintaining the trust and confidence of visitors to our website. Please be assured that we have no interest in sharing any data collected via our website or activities to third party vendors who have no association with your project or enquiry. We will never sell or rent your personal data to any third parties. If you would like to know more about the information we collect, how we treat, use and share it, and how you can contact us with any questions or concerns, please read on.
INFORMATION WE COLLECT
We collect personal information – names, addresses, email address, telephone numbers etc. – when you:
VISITORS TO OUR WEBSITE
Like many businesses, we use Google Analytics and Weebly, two third party services to monitor the behaviour of visitors to our website. These services collect basic information, such as the number of visitors to our site and their behaviour as they navigate between pages. This information is processed without identifying actual users. It is used simply to monitor traffic to and around our website. Personal data that may be transmitted indirectly includes a user’s IP address or the information stored in a browser cookie. You can read more about how cookies are used on this website in our Cookies Policy below.
OUR CONTACT FORM
If you wish to request the services of Neat Writing Limited via our website, you can get in touch via our Contact Form. We collect your personal information, including your name, email address, telephone number and a short comment. This enables us to respond to your enquiry as comprehensively as possible. Additionally, we may use this information to ensure you are happy and satisfied with the services provided to you by Neat Writing Limited. We do not rent or trade email lists with other organisations and businesses.
INFORMATION USE AND SHARING
We collect and securely store personal data relating to our prospective customers, clients, suppliers and associates, such as journalists and collaborative service providers. We have expressly requested permission to hold this data, which includes names, addresses, email addresses and telephone numbers. Any access to social media profiles, websites and blogs are provided by clients and retained in a password-protected secure file. This information enables us to deliver our range of services effectively to the satisfaction of our clients.
On occasion, to fulfil the requirements of your project, we work collaboratively with third party design, marketing and communication agencies, newspapers and magazines, and print houses. In doing so, we may need to share your personal information, such as your name, email address and telephone number with these parties. This will only be done with your expressed permission. We will never trade or share your personal data to third party vendors who have no association with your project or enquiry. We will never sell or rent your personal data to any third parties.
RETENTION OF DATA
We will retain your personal information for at least five years from the date of our last contact. Any content produced by Neat Writing on behalf of a client will be stored for a maximum of fifteen years from the date of approval, in case it is required by you for future campaigns. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
DISCLOSURE OF DATA
In certain situations, Neat Writing Limited may disclose personal data in response to lawful requests from public authorities, including but not limited to national security or law enforcement requests. We may also disclose your personal information if we believe it is necessary in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our various terms of use, or as otherwise else required by law.
LINKS TO OTHER WEBSITES
This privacy notice does not cover the links within this site that take you to other websites, including social media sites. Those websites are not governed by this policy. If you submit personal information to any of those sites, your information is governed by their privacy policy. You will need to check that site’s privacy statement if you wish to know how they use your information.
CONFIDENTIALITY AND SECURITY
We use physical, electronic and procedural safeguards to protect personal information about you. Data transmissions over the Internet are not 100% secure. Consequently, we cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we use reasonable efforts to ensure security on our systems. If we learn of a security systems breach, we will attempt to notify you so you can take appropriate protective steps. By providing your personal information to us, you are consenting to Neat Writing Limited communicating with you regarding security, privacy and administrative issues.
ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to view, amend or delete the information we hold relating to you and your business. Please email your request to our Data Controller and Processor, Kathryn Jenkinson.
COOKIES POLICY
We use cookies on our website for a variety of reasons, which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user-friendly as possible, and cookies help us to achieve that goal.
By using our website, you agree to the use of cookies as set out in this policy. You can find out how to control and delete cookies below. If you do not agree to such use, please refrain from using this website.
WHAT ARE COOKIES?
A cookie is a text file that contains a small amount of information, which is downloaded to your computer, mobile or other device when you visit a website. It may then be stored on your device and can be accessed by our web server. This cookie data can then be retrieved and allow us to customise our web pages and services accordingly. Cookies are sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. It’s important to clarify that cookies do not collect any personal data stored on your device.
WHAT DO WE USE COOKIES FOR?
We use cookies to enable some essential parts of our website to function. Without them, some pages and features may not load correctly or at all. We use cookies to track visitors to our website, enabling us to understand which pages are visited most often, if you receive an error message from our web pages and other useful statistics to help us improve our website. They can also be used with regard to any advertising on or for our website, as well as for tools for us to track the success of this type of activity. Functionality cookies are used to improve your user experience by remembering the choices you make. These cookies can be used to remember changes you have made to text size, fonts and other customisable viewing options.
THIRD PARTY COOKIES
We may also use cookies with regards to social media integration on our website, such as the buttons that allow you to share our site on Facebook, Twitter etc. These cookies allow third parties to track the success of their application or customise the application for you. We cannot access these cookies nor can third parties access the data in the cookies used on our site. If you share content though other social networks, you may be sent cookies from those websites. We do not control the setting of these cookies, so please refer to those websites for details about how they use and manage their cookies. Any trusted partners that we work with may also utilise cookies in similar ways to those outlined. As mentioned above, these cookies do not store any personal details relating to you.
HOW TO CONTROL AND DELETE COOKIES
We will not use cookies to collect personally identifiable information about you. However, should you choose to disable, reject or block our cookies, some parts of our website will not function fully, or in some cases, our website will not be accessible at all. For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit www.aboutcookies.org.
CHANGES TO THIS PRIVACY NOTICE AND COOKIES POLICY
We regularly review our privacy notice. We reserve the right to revise, modify or update this notice at any time. This privacy notice was last updated on 18th May 2018.
INFORMATION WE COLLECT
We collect personal information – names, addresses, email address, telephone numbers etc. – when you:
- Contact us via our website (www.neatwriting.co.uk/contact)
- Enquire or engage with us regarding our services
- Work in collaboration to deliver projects on behalf of mutual clients (suppliers/associates/media)
- Are referred to us via a third-party service provider (we receive your details from a third party with whom you are already associated e.g. a graphic design agency)
VISITORS TO OUR WEBSITE
Like many businesses, we use Google Analytics and Weebly, two third party services to monitor the behaviour of visitors to our website. These services collect basic information, such as the number of visitors to our site and their behaviour as they navigate between pages. This information is processed without identifying actual users. It is used simply to monitor traffic to and around our website. Personal data that may be transmitted indirectly includes a user’s IP address or the information stored in a browser cookie. You can read more about how cookies are used on this website in our Cookies Policy below.
OUR CONTACT FORM
If you wish to request the services of Neat Writing Limited via our website, you can get in touch via our Contact Form. We collect your personal information, including your name, email address, telephone number and a short comment. This enables us to respond to your enquiry as comprehensively as possible. Additionally, we may use this information to ensure you are happy and satisfied with the services provided to you by Neat Writing Limited. We do not rent or trade email lists with other organisations and businesses.
INFORMATION USE AND SHARING
We collect and securely store personal data relating to our prospective customers, clients, suppliers and associates, such as journalists and collaborative service providers. We have expressly requested permission to hold this data, which includes names, addresses, email addresses and telephone numbers. Any access to social media profiles, websites and blogs are provided by clients and retained in a password-protected secure file. This information enables us to deliver our range of services effectively to the satisfaction of our clients.
On occasion, to fulfil the requirements of your project, we work collaboratively with third party design, marketing and communication agencies, newspapers and magazines, and print houses. In doing so, we may need to share your personal information, such as your name, email address and telephone number with these parties. This will only be done with your expressed permission. We will never trade or share your personal data to third party vendors who have no association with your project or enquiry. We will never sell or rent your personal data to any third parties.
RETENTION OF DATA
We will retain your personal information for at least five years from the date of our last contact. Any content produced by Neat Writing on behalf of a client will be stored for a maximum of fifteen years from the date of approval, in case it is required by you for future campaigns. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
DISCLOSURE OF DATA
In certain situations, Neat Writing Limited may disclose personal data in response to lawful requests from public authorities, including but not limited to national security or law enforcement requests. We may also disclose your personal information if we believe it is necessary in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our various terms of use, or as otherwise else required by law.
LINKS TO OTHER WEBSITES
This privacy notice does not cover the links within this site that take you to other websites, including social media sites. Those websites are not governed by this policy. If you submit personal information to any of those sites, your information is governed by their privacy policy. You will need to check that site’s privacy statement if you wish to know how they use your information.
CONFIDENTIALITY AND SECURITY
We use physical, electronic and procedural safeguards to protect personal information about you. Data transmissions over the Internet are not 100% secure. Consequently, we cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we use reasonable efforts to ensure security on our systems. If we learn of a security systems breach, we will attempt to notify you so you can take appropriate protective steps. By providing your personal information to us, you are consenting to Neat Writing Limited communicating with you regarding security, privacy and administrative issues.
ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to view, amend or delete the information we hold relating to you and your business. Please email your request to our Data Controller and Processor, Kathryn Jenkinson.
COOKIES POLICY
We use cookies on our website for a variety of reasons, which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user-friendly as possible, and cookies help us to achieve that goal.
By using our website, you agree to the use of cookies as set out in this policy. You can find out how to control and delete cookies below. If you do not agree to such use, please refrain from using this website.
WHAT ARE COOKIES?
A cookie is a text file that contains a small amount of information, which is downloaded to your computer, mobile or other device when you visit a website. It may then be stored on your device and can be accessed by our web server. This cookie data can then be retrieved and allow us to customise our web pages and services accordingly. Cookies are sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. It’s important to clarify that cookies do not collect any personal data stored on your device.
WHAT DO WE USE COOKIES FOR?
We use cookies to enable some essential parts of our website to function. Without them, some pages and features may not load correctly or at all. We use cookies to track visitors to our website, enabling us to understand which pages are visited most often, if you receive an error message from our web pages and other useful statistics to help us improve our website. They can also be used with regard to any advertising on or for our website, as well as for tools for us to track the success of this type of activity. Functionality cookies are used to improve your user experience by remembering the choices you make. These cookies can be used to remember changes you have made to text size, fonts and other customisable viewing options.
THIRD PARTY COOKIES
We may also use cookies with regards to social media integration on our website, such as the buttons that allow you to share our site on Facebook, Twitter etc. These cookies allow third parties to track the success of their application or customise the application for you. We cannot access these cookies nor can third parties access the data in the cookies used on our site. If you share content though other social networks, you may be sent cookies from those websites. We do not control the setting of these cookies, so please refer to those websites for details about how they use and manage their cookies. Any trusted partners that we work with may also utilise cookies in similar ways to those outlined. As mentioned above, these cookies do not store any personal details relating to you.
HOW TO CONTROL AND DELETE COOKIES
We will not use cookies to collect personally identifiable information about you. However, should you choose to disable, reject or block our cookies, some parts of our website will not function fully, or in some cases, our website will not be accessible at all. For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit www.aboutcookies.org.
CHANGES TO THIS PRIVACY NOTICE AND COOKIES POLICY
We regularly review our privacy notice. We reserve the right to revise, modify or update this notice at any time. This privacy notice was last updated on 18th May 2018.